Please be advised that the Nokia Extranet Portal supporting Alcatel-Lucent products and services will be impacted by system maintenance scheduled for:

Thursday 24-Nov-2016 16:00 CET - Monday 28-Nov-2016 12:30 CET

The following areas will be unavailable during the scheduled maintenance period:

• My Extranet
• OnLine Customer Support (OLCS) Home Page
• Order Managerment
• Partner Portal
• Supply Chain Portal

The following areas will be accessible; however, site navigation will be limited:

• Alerts
• ask AL Knowledgebase
• CARES Ticketing & Repair (CARES)
• Collaborative Project Management Service
• Documentation
• Product Change Notices (PCN)
• Services Collaboration
• Software Downloads (ALED) (Downloads)
• Software License Key (including LKDI & ASLM)
• Training
• Wireless AMPS/PCS

Support Alternatives:

For technical support on your Nokia products, please contact your local support team. If you do not know the number, please refer to the
Product Technical Support Contact Information.

iCare Web Support:
Freephone: +1 866-582-3688, Prompt 7 (inside the United States)
Direct Dial: +1 630-224-9000
iCare@nokia.com

Nokia employees:
Please contact your local IT Help Desk or the Global Service Desk for support.